Frequently Asked Questions
Why are eligible pieces offered for €0?
The Farewell Event marks the closing chapter of the Alvonie collection. Eligible pieces have a product price of €0 while designated inventory lasts. You pay the shipping and handling charge displayed before checkout.
What does shipping and handling cover?
It covers order preparation, handling, protective packaging, and delivery. The exact amount appears at checkout before you submit payment. Taxes, customs duties, or import fees may apply depending on your destination.
Can I choose more than one piece?
Yes, while inventory and any order limits shown on the site allow. Shipping and handling increases with the number of pieces, and the final amount is shown at checkout.
How do I track my order?
Use the tracking details in your dispatch email or visit the Track My Order page. New carrier scans can take up to 48 hours to appear.
Can I change my address or cancel an order?
Contact us as soon as possible. We cannot guarantee changes or cancellation after fulfillment begins.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and explain the available options.
How should I care for my jewelry?
Materials vary by design. Remove jewelry before bathing, swimming, exercising, or using perfume and household chemicals unless the product instructions say otherwise.