Vera at the Alvonie Jewelers counter

Customer care

How can we help?

Questions about an order, delivery, the Farewell Event, or jewelry care are welcome. Please include your order number when contacting us about a purchase.

Use the form below and our customer-care team will reply through the email address you provide. For damaged or incorrect items, attach or be ready to provide clear photographs of the item, packaging, and shipping label.

Send us a message

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